Vodacoms Customer Service is an EPIC FAIL

<p>I cancelled my contract telephonically and in writhing to thier Retentions / Cancellations department in November 2016. I had to pay them a pre-cancellation fee.</p> <p>Done, in person at a branch. e-mailed and faxed proof of payment a few times.</p> <p>They dont cancel, continue to put thier grubby paws in bank account for Nov, Dec and now again in Jan. Even after numerous calls, the problem isnt solved.</p> <p>When you call, they put you on hold for eons, when a incompetant agent finally answers the call, they lack understanding , lack empathy and have serious deficit of COMON SENCE!</p> <p> </p> <p>Even Management (Louisa Baloyn) went from 1-100 as if shes the customer, raising her voice and screaming at me. "I dont know why its not on the system!" huffing and puffing "Its cancelled from 10 Jan ok" </p> <p> </p> <p>The refuses to give her e-mail address. After insisting she screams the address so that i cant hear it!</p> <p> </p> <p>THATS THE ABSOLUTE PITS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>1. CANCEL, I DONT WANT IT!</p> <p>2. GET YOUR ACT TOGETHER CUSTOMER DONT CARE!</p> <p>3. SORT OUT THE ACCOUNTS!</p> <p>4. GIVE BACK MY MONEY!!!!!!!!!!!!!!!!!!</p> <p> </p> <p> </p>