Vodacom's customer service is absolutely disgusting.

I've had a Sim Only contract with Vodacom since 2019. Earlier this year I started getting messages that I was due for an upgrade. When I contacted Vodacom regarding this, I was told on several occasions that I actually was not eligible for one despite being told by them that I was. I've been basically on hold for weeks now, having to buy excessive amounts of data out of my pocket because these *********** *****s are dragging their feet for no good reason and every time I ask for why everything is just dragging, I get the same scripted response that my query is with their team and they'll give me feedback when they have it - for weeks now. I'm disgusted.