RA
Ramon A
1 reviews | Active since Jan 2014
08 Dec 2020, 17:46
Vodacom's customer service hang up a call on me.
Last month I bought data from the vodacom app a different number from mine and after several calls they only allocated the data after a week. Today I bought data and again was not allocated. I phoned customer service and after asking for the data to be allocated without delay the HANG Up on me. It is the first time ever a customer service hang up the call on me. I am very surprised and disappointed. The call was done from my number at 17:30.
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Vodacom's replyOfficial
09 Dec 2020, 07:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2020, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team