VODACOM's CUSTOMER SERVICE and SALES (UPGRADE and NEW) SUCK

Good morning

I have been 2 x complaints:

- Account debited without the sales consultant informing me of this when I took out my new contract (laptop), all the sales consultants is interested in is the sales and not all the details of even after care - I have been struggling to upgrade my *** since Monday the 7th of December 2020

I am almost 16 years a client of Vodacom, and the service is really getting worse and worse

I have seen the LG V50 Thinq on Vodacom’s website, tried to upgrade online (as I have done in the past with NO PROBLEMS) with just couldn’t I phoned the upgrade department on Monday afternoon and was informed that I need to go in to a store to upgrade as this phone is not available online

On Wednesday I phoned Vodacom and spoke to Alicia (which was very helpful and she deserves the mention) and she was very helpful, I explained to her that I have a limited time available for the upgrade and said that once I have finalized everything on my side, I must contact her, then we can discuss everything over the phone, she will then get the papers in order for me and I can just come in to Vodacom with my id, pay the upgrade fee sign and leave

When phoning back to sort out everything, I asked for the package prices first before going ahead with the contract and the price that she has given me was over the R600 and she could not pick up this deal that was on the Vodacom website. Alicia said that I need to phone the upgrade department and that they must help me

I phoned the upgrade department on 09/12/2020 around 4h30 and spoke to Kesha (which was also very helpful), due to the system that was slow she said she will phone me back once everything is open on her side, which she did

We then went through everything but she was unable to pick up this deal that was on the website and said that it was not available as she could not pick it up

I then asked for prices on a Samsung Galaxy A71 and was informed that there is no stock

I AM REALLY REALLY REALLY DISGUSTED with VODACOM’s service

On the attached advertised phone (LG V50 THINQ) there is no where mentioned that it is only for a new contract and not available for upgrade

I NEED URGENT ASSISTANCE IN THIS REGARD I HAVE SEND AN EMAIL TO *** on Thursday 10th of December and received a replay back that they are looking into the matter SINCE THEN NO FURTHER COMMUNICATION from VODACOM