Vodacom's customer care > wedontgivea$%#*&@vodacom.co.za

Dear Vodacom

A. Since the start of my contract in May 2019, I have made the following payments:

1. 31 May 2019 Debit Order Ref I*** R2 519,06 2. 5 July 2019 EFT Ref I***2 R2 912,55 3. 19 August 2019 EFT Ref I***-4 R2 000,00 4. 23 August 2019 EFT Ref I***-4 R1 329,24 5. 18 September 2019 EFT Ref I***4 R3 425,00 6. 29 October 2019 EFT Ref I***2 R2 250,00 7. 13 November 2019 EFT Ref I***4 R2 308,54

I have requested an updated statement indicating these payments on the 23 emails listed below, yet up until now you have apparently been incapable of producing a correct statement.

B. As my wife explained in an affidavit (please refer to email with reference number 0022HaEVS49K6294 containing sworn affidavit and relevant annexures as received from MCC Botha (***) regarding account nr I***2), both the payments made with this reference number (5 July 2019 and 29 October 2019 in par A2 and A6 above) should be reallocated to my account nr I***4.

C. I have been emailing these proofs of payments for months now to the various representatives / agents of Vodacom as detailed below 1. Email on 23 July 2019 at 8:08 am to *** 2. Email on 23 August 2019 at 08:39 am to *** (receipt acknowledged by Lethal Mahole (***) on 23 August 2019 at 11:01 am) 3. Email on 6 September 2019 at 10:04 am to *** (Subject ***) 4. Email on 6 September 2019 at 10:44 am to *** 5. Email on 24 September 2019 at 12:23 pm to *** 6. Email on 25 September at 09:29 pm to *** 7. Email on 25 September at 09:30 pm to *** 8. Email on 26 September 2018 at 08:51 am to *** 9. Email on 29 September 2019 at 05:59pm to *** 10. Email on 31 October 2019 at 07:53am to *** 11. Email on 31 October 2019 at 11:32 am to *** 12. Email on 31 October 2019 at 12:01pm to *** 13. Email on 4 November 2019 at 07:17 pm to *** 14. Email on 5 November 2019 at 10:02 pm to *** 15. Email on 5 November 2019 at 10:04 pm to *** 16. Email on 6 November 2019 at 7:35 am to *** 17. Email on 6 November 2019 at 06:24 pm to *** 18. Email on 7 November 2019 at 02:23pm to *** (Raquel Boyd) 19. Email on 11 November 2019 at 07:11 am to *** for attention of Raquel Boyd 20. Email on 12 November 2019 at 10:28 am from *** to *** 21. Email on 17 November 2019 at 11:54 am to *** 22. Email on 17 November 2019 at 11:48 am to *** for the attention of Jared Lawrence 23. Email on 17 November 2019 at 02:18pm to ***

D. I have received the following reference numbers in response to the emails I sent, without any resolution to my problem: 1. Service request reference *** 2. Reference number 0022FaEV6KE95KAM 3. Reference number *** 4. 0022CaEV2EV16CXH 5. 0022CaEV2EV16D4D 6. 0022FaEV6KE90B2V 7. 0022CaEV2EV172A7 8. 0022CaEV2EV1EPHK In spite of all this effort from my side to remedy this matter, I have had zero assistance. My line is still being suspended every night at 18:00 regardless of the FACT that my account is INDEED PAID???

E. On 17 November 2019 at 6:20 pm after one of my many discussions with a customer care agent from Vodacom, I asked her (Wilhelmina) for confirmation of our discussion as the previous confirmation we received didn’t deliver any results, and she sent me an email from *** with Authentication Response ***. The email stated the following: “We acknowledge the receipt of your email. Kindly be advised, we have received the documents and have attach it to the existing service request which was escalated to Accounts Department for further assistance with reference number: ***

Regards, Wilhelmina

Customer Care eService Team”

The previous email I refer to was received from Ms Raquel Boyd via *** on 7 November 2019 at 08:05 am (Authentication Response ***) and read as follows:

“Good Day Mr Botha We acknowledge the receipt of your email. As per our telephonic conversation on the number *** and I completed the authentication process. A service request has been logged with regards to the payments made into the I***2 into your Vodacom account I***-4. Your reference number is *** and feedback will be provided to you within 48-72 working hours. A statement has been forwarded to *** for your perusal. Upon resolution you will be advised. I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced. This is certainly not in line with Vodacom’s aim in achieving service excellence. Vodacom values you and always aim to provide you with the best quality network, products and services.

Regards, Raquel Boyd

Customer Care eService Team”

Yet no results. Zilch, Rien (french), Nada (spanish), Niente (Italian), Sepê (Setswana), Niks (Afrikaans)

F. Yesterday, 21 November 2019, I once again spoke to one of your customer care agents after my service was suspended and then unlocked again, and he promised to have an agent of Vodacom phone me today at 14H00 to discuss the situation. Nobody called at 14H00. I work as a freelance photographer, and whilst working at a year end function tonight someone phoned me.

Vodacom, there is no words to describe the disruption you have caused in my life due to your complete and utter incompetence. You do not begin to understand the word ‘customer’. You should change your email so-called customer care email address to “wedontgivea#&%[email protected]” because you clearly understand that a lot better than actual customer service!

My account is paid!!!!!!! I have sent 23 emails in total in less than 3 months with PROOF THAT MY ACCOUNT IS PAID!!!!!!! Do you guys have the capability to please open and actually READ and APPLY YOUR MIND? Or do you prefer smoke signals?

I am really at a loss for words