MS
Marcel S
1 reviews | Active since Jan 2021
19 Jan 2021, 16:04
Vodacom's Customer Care Problems
I have phoned Vodacom's Customer Care line numerous times, and each time I get to actually speak to a consultant, I do the security check and then the call gets dropped.
I've even given the consultant my personal number to phone me back in case the call drops again. But I never get called back.
It is seriously ridiculous, I've been trying to sort this issue for over a week!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Jan 2021, 09:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jan 2021, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Marcel S's updateReviewer Update
25 Jan 2021, 09:13Hi Vodacom, thanks for your reply on my complaint.
BUT!
The issue has still NOT been resolved.
I've received 1 email in terms of your response, but I after I rep**** to your email, I have had no further interaction.
I have two contracts with you that have matured after 24 months, I need both contracts cancelled and converted to pay-as-you-go.
Please contact me to resolve this issue, I've struggling since 2 January 2021.
I've always paid my contract premium every month and have been a good customer.
But it's getting ridiculous.
BUT!
The issue has still NOT been resolved.
I've received 1 email in terms of your response, but I after I rep**** to your email, I have had no further interaction.
I have two contracts with you that have matured after 24 months, I need both contracts cancelled and converted to pay-as-you-go.
Please contact me to resolve this issue, I've struggling since 2 January 2021.
I've always paid my contract premium every month and have been a good customer.
But it's getting ridiculous.
MS
Marcel S's update25 Jan 2021, 09:13
Reviewer Update
Hi Vodacom, thanks for your reply on my complaint.
BUT!
The issue has still NOT been resolved.
I've received 1 email in terms of your response, but I after I rep**** to your email, I have had no further interaction.
I have two contracts with you that have matured after 24 months, I need both contracts cancelled and converted to pay-as-you-go.
Please contact me to resolve this issue, I've struggling since 2 January 2021.
I've always paid my contract premium every month and have been a good customer.
But it's getting ridiculous.
BUT!
The issue has still NOT been resolved.
I've received 1 email in terms of your response, but I after I rep**** to your email, I have had no further interaction.
I have two contracts with you that have matured after 24 months, I need both contracts cancelled and converted to pay-as-you-go.
Please contact me to resolve this issue, I've struggling since 2 January 2021.
I've always paid my contract premium every month and have been a good customer.
But it's getting ridiculous.