Vodacom's Customer Care Is Disgraceful!

Further to my previous reviews, Vodacom once again has failed dismally. I have an uncapped data contract with Vodacom, and have not had data for 10 days, with a one day break, and it's down again.

Vodacom has the capacity to monitor all of its networks remotely (and has had this capability for at least 20 years), but still fails to monitor and take care of outages.

Over the 10 day outage, I attempted to call Vodacom call centre (because without data, none of the other reporting options are available), and each time, your anything-but-brilliant "virtual assistant" called Toby, cut the call before I was able to select an option to speak to a human assistant. This means that for 10 days, nobody could report a fault.

Vodacom your service is appalling, and your care for customers is beyond anything that resembles customer retention. There are other services in our town that now rely on, and therefore care for, local customers.

Vodacom, you clearly do not understand (or care) about user experience. If you had, any and every change you made to your all-centre menu would and should have been experienced from the point of view of the customer. You have once again failed there too.

I have effectively (and once again) been deprived of a third of the services promised under my contract, but Vodacom bluntly refuses to refund customers for services not provided.

Once agian, Vodacom has failed at anything but to keep it's shareholders happy.