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Riaan H

1 reviews | Active since Aug 2020

27 Aug 2020, 13:40

Vodacom's customer care is 0%/ non existent

RE: EC-1Z2W-27Y6QW Fwd: Vodacom complaint - urgent

So it's been a week now since my previous complaint about a two month issue with Vodacom.

This company is *********** when it comes to customer relations.

Someone phoned me at the beginning of the week to tell me they will come and fetch the phone from me. They have to get the phone from me before they can correct my account.

RAM couriers, a company being flooded by bad reviews everywhere phoned me the day before yesterday to arrange for pick up yesterday. I told them it had to be between 10 and 15:00. She said fine. That was yesterday. Nothing happened. I was home. With my phone. No one phoned me. No one came.

The only thing I received in the past few days from Vodacom is instruction gor an amount thst's going to be deducted from my account on the 1st. Yes, the amount that shouldn't even be there after two months of struggling to correct something that is not my fault.

VODACOM DOESN'T CARE ABOUT THEIR CLIENTS RAM COURIERS TAKE NO PRIDE IN THEIR WORK AND TIME IS IRRELEVANT TO THEM.

Worst mistake of my life to do business with this company.

0
Replies (3)
Vodacom
Vodacom's reply27 Aug 2020, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RH
Riaan H's update27 Aug 2020, 18:48
Reviewer Update
I need to give RAM couriers a reference number in order for them to follow up. Please send it to me
RH
Riaan H's update01 Sept 2020, 13:57
Reviewer Update
They came to fetch the phone on Friday. This issue has still not been resolved. A consultant at your call centre promised me that the debit order will not ho through tonight. I have not received any feedback from you yet. On my other query you just say the query has now been resolved. How?!!! You need to provide feedback in order for it to be resolved.