Vodacom's customer care ***********! Watch out!

Vodacom's incompetence and horrible customer Service! A payment went through twice, and I need the money. I understand that refunds can take up to two weeks to process, but after three weeks of spending hours on the phone with them, I am still being told that it will take up to two weeks for me to receive my money because no query has been risen yet. I've spoken to numerous people in customer care and subscriber collections.

***********! Horrible service.