NM
Nalika M

1 reviews | Active since May 2017

18 May 2017, 21:11

Vodacoms Customer care ...Can't help a customer

<p>Vodacom debited my account on the incorrect dates after I requested a date change ...This continued month after month and I had to manually capture EFT transactions as payments. A call was made at exactly 3:50 until 5 with no joy of anyone who will be able to provide me with a letter stating the account has never been in arrears and the effective date has been implemented with no inconvenience to me the client. </p>

0
Replies (2)
Vodacom
Vodacom's reply19 May 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NM
Nalika M's update23 May 2017, 13:27
Reviewer Update

Vodacom has still not resolved my query ...Ive sent numerous updates and till today no feedback has been provided ...Poor customer service.

Disgusted!!!