Vodacoms custmoer service is below pathetic

Can you believe it????? Today another gentleman phoned me and ask what is the problem , and he will contact the porting department. more than 100 kilometres 5 phone calls and 4 reactions after Hello Peter and problem not sorted out. Are we staying in Zimbabwe or somewhere in the bundus. How is it possible that Vodacoms IT people can not take of a request to port. It does not make sense