Vodacoms CRUEL and POOR customer care services!!!

I have experienced the worst three months of my life. I've been going up and down with Vodacom for the last three months and still struggling with the same problem. Even when someone is grieving your network really is not sympathetic or helpful, they honestly just make the process way more difficult than it already is!My number was under a contract of someone who is now deceased. I was requested to pay the full contract amount because I am not yet legible to get the contract transferred to my name because I have a low credit rating score. I paid the amount which was due in full!On the 28th of January 201.My number was then activated on the same day the 28th of January 2019 to the 31st of January 2019. On the 1st of February 2019 I noticed that, my number was disconnected by Lord knows who. I called Vodacom and I was then told to go to a Vodacom store to do a Pre-Paid conversion. To my surprise they said they could not assist me because in their systems my number had been cancelled. I was actually very upset because that was not what I had requested from Vodacom in the emails and calls that I had been making to them. They then told me , to call into Vodacom I called and on the 4th of February 2019 I was told that they had requested the IT department to assist with the reactivation of my number. Its been a whole month since they have been telling me that they have escalated it to the IT department. I am really appalled by the service that I have received from Vodacom for the last few months especially at such a sensitive time in my life. I would even go to the point of saying it is quite cruel what I am being taken through by Vodacom. I have been Vodacom's customer for more than 15 years I am really disappointed.