MM
Moira M

1 reviews | Active since Sept 2020

08 Dec 2020, 08:24

Vodacom’s ******* tactics.

I had to deal with vodacom through hellopeter in September, regarding the contract that I had canceled, but someone did not do their job there. They promised hellopeter that all is cleared, the contract is canceled & hellopeter sent me a message to let me know that the account is settled, meaning we don't have anymore issue.to my surprise yesterday in the afternoon I received an email from Norman & Bisset attorneys, claiming that I owe automate, I never had an account with automate, when I do my research, I found out that it's vodacom again. I honestly don't understand why cant vodacom’s license be revoked because almost half the country is complaining about them everyday.

0
Replies (2)
Vodacom
Vodacom's reply08 Dec 2020, 09:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MM
Moira M's update08 Dec 2020, 12:46
Reviewer Update
I gave the numbers that I used to contact Vodacom before the end of the contract, using the number***/ ***), so there's nothing that I did not do.