VODACOM's "Contact Us" system not user friendly at all

I had problems with a phone number that my daughter uses and a week or two ago I had to resort to Hello Peter in order to get to speak to some one in Vodacom who could assist, because their "Contact Us" system does not cater for this type of query. I eventually ended up driving to Vodacom World in Midrand where after about 2 hours the problem was resolved.

Then, I wanted to migrate to another contract but was told it could not be done at Vodacom World because the deal I was offered was on-line only so I had to phone ********** , which I duly did. The deal was R79pm for 2GB data and R120 airtime per month. Now as of 1 Feb there is only airtime - no data.

Apart from phoning ********** again I cannot find a way to contact Vodacom to get this resolved, so I am resorting once again, to Hello Peter. I do not want to use the telephonic route because I have no proof on my side of the communications and/or what was said.