Vodacom's complete disinterest in clients

If possible I would not be giving any star. For the last couple of month the e-sim in my smar****ch has defaulted to emergency calls only. I have made numerous calls to 135, to get this fixed with every time going through the security checks etc. only to be given a reference number and a follow up SMS a couple of days later saying the issue is resolved! Wake up Vodacom and START LOOKING AFTER YOUR CLIENTS. I have moved my contracts from MTN to Vodacom in expectance of better service however it seems I could have stayed with MTN as the service is just as bad if not worse!! In the meantime I am paying for a service (dual sim) that does not exist and nobody at Vodacom knows how to fix.