1 reviews | Active since May 2019
Vodacom's complete and utter incompetence
Vodacom's complete and utter incompetence Dear Vodacom N1 City,
I experienced terrible service from both the Vodacom Call Centre as well as the Vodacom store in N1 City.
My problem is that I have reached my monthly call limit, but I have enough airtime on my phone to make calls. However I have been blocked until the new month has arrived. The most ironic part is that one would normally phone the TOLL FREE customer care number to receive assistance - but I couldn't even get through to them, because of the call limit - I then called from a landline to get assistance. They were unable to assist me and unable to give me a reason for being in this situation.
The store in N1 City gave me the exact same response. I've been with Vodacom since it's inception in this country, having supported this company for many years, this response is totally unacceptable!
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)