Vodacom’s Code of Conduct - just for the website, not for its staff... Again!!!

About a month ago I complained on this website that Vodacom were not adhering to their Vodacom Code of Conduct, and not resolving complaints within 14 days, as they committed in their Code of Conduct to do.

(https://www.hellopeter.com/vodacom/reviews/vodacoms-code-of-conduct-just-for-the-website-not-for-its-staff-***)

Vodacom rep**** saying "Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. "

A person called Ashley then called me, and gave me an email 'ECC CLO' <***> to where to send my complaint. I did so, but that email address refuses to accept email from any email address, and, as usual with Vodacom staff, Ashley did not provide a surname or a contact number where I can contact him.

Needless to say that now, another month later, my incorrect billing complaint has still not been resolved.

It seems like the only way to get Vodacom to respond is to take them to the Consumer Protection Tribunal.