Vodacom's Cloak and Dagger approach

I went to the Vodacom outlet at Brackenfell Hyper on 26-04-2026 I asked for a statement, because I was not happy about a "contract" I have which should have been cancelled a long while back. I had disputed / stopped the debit order at the bank. I was told that they would call me back possibly by 13:15 that afternoon. I have received nothing. I get told that the reference has now been closed. I'm sorry, did you come to an agreement about something I don't know about. Maybe it's an Ai bug. Now I get told to phone a number to cancel the contract. Oh yes, additionally I must pay in by tomorrow R1900.00. I want to see this contract please - I'm sure you can see that this phone is very seldom used. I'm retired now and believe this is an infringement of the CPA. For the reader's benefit, my phone is a cash purchase so what am I paying R930.00 per month for. Additionally note, I have been a Vodacom client for many years - how does your contract work. Auto rol*****? I expect this to be resolved before the COB 30-04-2026. I want my statement and want to see clear communication to myself with regards to the contract and the now, annual increase.