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NvdM
Nico van der Merwe

1 reviews | Active since Jan 2013

29 May 2019, 07:56

Vodacom's classic **** of the day

On 22 January 2019 I attended a Vodacom shop and upgraded my phone. In the same breath I cancelled my insurance with them in store due to bad service. I have been following up and attending the same store at least once per month. In spite of confirming that the insurance has been cancelled they keep on deducting the premium from my account every month. I cannot cancel the debit order as they threatened to cut my phone off and I need it for my business. I am being held hostage by Vodacom as they keep on taking money from me without giving anything in return. In spite of taking my money they advised that I will not be compensated if I have a claim as the insurance was cancelled. How does that make sense?

0
Replies (6)
Vodacom
Vodacom's reply29 May 2019, 09:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 May 2019, 09:32
Official
Dear Nico, 
 
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team 
NvdM
Nico van der Merwe's update03 Jun 2019, 08:29
Reviewer Update
So I was contacted by a consultant from Vodacom to confirm that I will receive a call within 24 to 48 hours whereby the issue will be resolved.  Needless to say I am still eagerly sitting by the phone awaiting the promised call and resolve.
NvdM
Nico van der Merwe's update12 Jun 2019, 07:58
Reviewer Update
No further reply from anyone herein whatsoever!!
NvdM
Nico van der Merwe's update19 Jun 2019, 17:18
Reviewer Update
So we are going on 5 months and 1 month since the matter was reported on HelloPeter and until today Vodacom has made no further effort to contact me or to resolve the issue! What a disgrace! I will be lodging a complaint with the Consumer Protector.
NvdM
Nico van der Merwe's update26 Jun 2019, 09:37
Reviewer Update
NO REPLY!!!!!!!!