Vodacoms Causes ***** on my a/c

Between the a/c dept, retentions& cancellations dept and the ***** department they can't get a a/c cancelled due to ********** upgrade done on my a/c and the phone delivered to a complete stranger.<br> <br> After 3 months, numerous emails and tons of phone calls, investigation has shown it was ***** and I'm still chasing and following up the refund of my monies. <br> <br> When I call the call centre (retentions) they send me to a/c's, a/c's sends me back to retentions who sends me back to ***** who sends me back to the retentions.<br> <br> No follow ups or emails or phone calls are forth coming from Vodacom to me.<br> It's a joke and they are holding my funds. To top it all off I receive a statement for my number in question for an amount of R5k. No explanation received even after I ask each one of the dept above.<br> And today they tell me my number is deleted but my a/c is still active and no one can tell me why. What a frustrating process and I'm without the phone, number and money.