Vodacom's broken "system"

Hi Vodacom,

I cannot believe that a company of your size can so consistently deliver such terrible service to your customers. I don't know any other service provider that so consistently delivers services that are unacceptably below par.

If any of your competitors were half decent, I am confident that you would be bankrupt by now.

Today I went to the Vodacom 4U store in Nicolway, where I had excellent service from the consultants there, but they were not able to do her job because your "system" is constantly slow or completely offline. Seriously guys, what are you doing to address this problem. I have been experiencing poor service from Vodacom for more than two years since my number was migrated to this "new system". I understand having problems with software or technology, but after two years, I would expect some sort of reliability. Is that not reasonable?

The result of my visit to the store to sign up for a contract with you, is that the agents there were unable to process the new contract because the "system" was unresponsive. I waited there for almost 2 hours and then had to leave. The consultant said they would contact me once they were able to process the contract. After 4 hours I still have not heard from them, which I can only assume, means that your system is offline again.

Please, for the love of anything, sort this out!