1 reviews | Active since Jan 2021
Vodacoms broken service to their end customer, again!!!!
Vodacom cancellations cleverly convinced me to stay on contract when I called to move my legacy and super pricey from contract to prepaid. They gave me a good deal, or so I thought. Turns out the consultant did nothing to convert my contract which then then jumper up another third, but also added data package... so instead of ±R870 the billed me ±R1700. I have logged 3 calls and gone to Vodacom Century City - not a word from vodacom... not one word. Its going to be interesting to see what comes off my account for January....... your guess is as good as mine...... I have never had such **** service and this is about the 20th time this has happened since I have been a loyal customer in 20 odd years. If you read this vodacom - contact me via mail...... no one answers unknown numbers anymore, and you also drop calls 50% of the time I call you about this.
Incidentally one sales assist at Century City said to me that you have to be really careful how you escalate things in customer service because it puts the sales consultants nose out of joint if you hold them to account, and they then stall your escalation.
If you were a person Vodacom - we wouldn't be friends and I would and will caution people about your values. You are to big and uncaring
My situation is resolved. I was offered and took a good deal although my connection and calls are far more temperamental than when I was one of your "premium" customers. I don't know if the one relates to the other but I noticed a distinct difference in both internet and call consistency.
I would like to acknowledge you for resolving my billing mistake and for giving me a really good deal. I appreciate these both greatly.
My overall experience after some time to cool off, is mostly dissappointment. I have been with you for over 20 years. Your business made a mistake and it got under my skin that your staff member who made this mistake would have their nose out of joint and that we needed to be "tactical" and sensitive to this. Thats weak accountability in my perspective - but its your business culture.
I also received no communication about my service failure - not one message even when you mentioned that I was contacted - I wasn't. You have my cell number and my e-mail address.
I hope you realise that your business is propped up by thousands of people like me. Deliver poor service for long enough and a new business will reap the rewards you have enjoyed for so long being the first and dominant cellular service provider.
I am willing to trust you again but with such poor communication for a communication business (ironically), I am left dissappointed.
I wish you the best and hope you take these to heart - I don't wish to see you fail but rather that your business improve and return to having dominantly satisfied customers.
Kind regards with sincerity
Brett
My situation is resolved. I was offered and took a good deal although my connection and calls are far more temperamental than when I was one of your "premium" customers. I don't know if the one relates to the other but I noticed a distinct difference in both internet and call consistency.
I would like to acknowledge you for resolving my billing mistake and for giving me a really good deal. I appreciate these both greatly.
My overall experience after some time to cool off, is mostly dissappointment. I have been with you for over 20 years. Your business made a mistake and it got under my skin that your staff member who made this mistake would have their nose out of joint and that we needed to be "tactical" and sensitive to this. Thats weak accountability in my perspective - but its your business culture.
I also received no communication about my service failure - not one message even when you mentioned that I was contacted - I wasn't. You have my cell number and my e-mail address.
I hope you realise that your business is propped up by thousands of people like me. Deliver poor service for long enough and a new business will reap the rewards you have enjoyed for so long being the first and dominant cellular service provider.
I am willing to trust you again but with such poor communication for a communication business (ironically), I am left dissappointed.
I wish you the best and hope you take these to heart - I don't wish to see you fail but rather that your business improve and return to having dominantly satisfied customers.
Kind regards with sincerity
Brett