DR
Dhayalan R

1 reviews | Active since Dec 2018

21 Dec 2018, 14:16

Vodacom's Broad ****************

December 18th , I purchased a prepaid cellphone from the Vodacom Store at the corner of West & Gardiner Street. The battery on the phone was discovered to be faulty. December 21st the Store refused to exchange it for another phone even though they stated that clearly at the bottom of the receipt instead they offered to send the brand new phone for repairs!!! A case was opened against them but the police couldn't do anything either. I am now stuck with a brand new faulty phone!!!

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2018, 15:26
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team