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Nico N

1 reviews | Active since Mar 2016

25 Feb 2020, 11:12

Vodacom's brand new 27 month contract!

My contract with Vodacom started in December 2017, meaning it should've ended December 2019. In July of 2018 I migrated to a higher TopUp contract, after repeated assurance that a migration does not extend the contract period. Now my contract, for some reason, is running until end of March 2020, with both airtime and device payments going off my account every month. After repeated phonecalls they refuse to cancel my contract and have no interest in obtaining the recording of the migration call. At least in a month I will be free and switch to a different provider and actively advise people against joining Vodacom.

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Replies (1)
Vodacom
Vodacom's reply25 Feb 2020, 15:55
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team