ZB
Zakeeya B
1 reviews | Active since Dec 2014
02 Jul 2022, 09:33
Vodacom's bot does not work
I have just been debited R1899 this month, R700 more than my contract amount. I have tried calling all channels to query this, but all I get is a bot who cannot understand what I am saying. The app gives me no answers. I have been a client of Vodacom for 24 years and I have never been more annoyed. Can somebody human please get back to me with some answers.
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Replies (2)
Vodacom's replyOfficial
02 Jul 2022, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jul 2022, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jul 2022, 11:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have loaded a credit for the discounts that was not added. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2022, 11:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have loaded a credit for the discounts that was not added. Regards Consumer Website Team
Best regards,