WF
Wynand F

1 reviews | Active since Nov 2018

28 Nov 2018, 06:37

Vodacom's Black Friday **** …..

**** ….. Vodacom's Black Friday Sirocco deal that didn't exist!

They advertised the Nokia 8 Sirocco on their website on Black Friday. Their site allowed me to process this order all the way to completion, giving no indication of stock not being available or anything of the sort! What makes it worse is that their website had the models that were 'in stock' still with applications possible and those that were 'out of stock' with big 'out of stock' labels, and even 'units remaining' for some models, making any reasonable user applying for a deal that was shown as in stock that they might actually receive them.

I received my order reference number, but that was 4 days ago. Clearly those reference numbers mean nothing.

FINALLY yesterday I reached them: The call center agent at Vodacom Online said I needed to send an e-mail with my deal reference number to their admin help desk on **********

I will probably get some generic email response back.

So it comes down to this, FALSE ADVERTISING!!!!!

Thanks Vodacom, thank you very much. Great special.

A Black Friday to remember. Maybe I should point out your broken promises next time you try to beg me for a contract, oh but it doesn't work that way, does it?

Thanks for nothing...

Maybe the Ombudsman or Cape Talk will love this ****

0
Replies (2)
Vodacom
Vodacom's reply28 Nov 2018, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply28 Nov 2018, 17:04
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards Consumer Website Team