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Solomon S
1 reviews | Active since Mar 2015
09 Sept 2021, 13:56
Vodacom's Billing System is Faulty and Bill for Credits as well
Can Vodacom Collections Department call me urgently. Your Billing system is faulty. You owed me R440.14 and your billing system sent me a bill that I owe you money with the exact same amount. Two days ago I paid R440.14 and I just received a statement that showed that I have a credit now of R880.28. Thus, your statement system is working but your billing system is faulty. I will probably receive another Draft Summons for R880.28 and will be again be threatened with black listing, even though your system is at fault.
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Replies (2)Vodacom's replyOfficial
09 Sept 2021, 14:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Sept 2021, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Solomon S's updateReviewer Update
10 Sept 2021, 14:09I am still waiting for someone to contact me...
SS
Solomon S's update10 Sept 2021, 14:09
Reviewer Update
I am still waiting for someone to contact me...
