IL
Ian L
1 reviews | Active since Aug 2012
24 Jul 2019, 10:27
VODACOM's Billing process is a joke!
Once again Vodacom strikes with their incompetence. This is the second time this issue has occurred and Vodacom clearly after I was told would fix or find a solution, have still not solved the problem.
I receive my invoice several days after my debit order date. How am I supposed to know how much to pay if I do not have an invoice. I am then charged a R100 fee and then told by the polite consultant that this would go against my credit score!!! For something that is not my fault!!
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Replies (2)
Vodacom's replyOfficial
24 Jul 2019, 10:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jul 2019, 10:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Aug 2019, 13:16Dear Customer,
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply05 Aug 2019, 13:16
Official
Dear Customer,
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.