1 reviews | Active since May 2017

09 May 2017, 10:06

Vodacoms billing is a treacherous nightmare !!!!

<p>I am a Vodacom customer . I bought my Huawei P8 for R4000 cash and it came with a Vodacom sim which has proved to be an insane billing nightmare with me pulling out my hair !!!</p> <p>The internet munches up airtime and over the past 4months has ****** between R800 - R1000 for no valid reason at all .</p> <p>I thought thats its a Huawei fault and thought I could bear it , but I cant anymore .</p> <p>Yesterday I loaded a R50 and got and extra R25 rand so I turn off ALL my backround apps and decided to test it , I went on gumtree and the entire "free R25 " was gone in 2 minutes !!! THAT IS RIDICULOUS !</p> <p>It also send me sms saying that my data is depleted even when I have loaded data on my account .</p> <p>The worst thing is that ALL my data just disappears even when I Deliberately switch my data off !</p>

0
Replies (4)
Vodacom
Vodacom's reply09 May 2017, 11:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 May 2017, 13:10
Official

Dear Stephen,

Feedback has been provided.

Regards,

Cassandra

Vodacom
Vodacom's reply11 May 2017, 13:10
Official

Dear Stephen,

Feedback has been provided.

Regards,

Cassandra

's update11 May 2017, 17:48
Reviewer Update

Then at around 17:32 Vodacom sends me this SMS .

Your data on ********** 153 has run out. Out of bundle rates apply. Buy 3GB data for 30 days at R299 by dialling *124#. Offer valid today until 23:59