Vodacom’s billing department

I am extremely frustrated with Vodacom’s billing department. I have made payments for the past 3 months, yet none of these payments have been allocated to my account. - I***

Despite multiple attempts to resolve this through customer service, I have received no proper assistance or resolution. This is completely unacceptable and reflects very poor service and internal management.

As a paying customer, I expect my payments to be correctly processed and my account to reflect accurately. The lack of accountability and urgency from Vodacom is shocking.

If this is not resolved immediately, I will escalate this matter further through ICASA and the National Consumer Commission.

I would strongly caution others to double-check their Vodacom accounts, as this kind of billing issue is unacceptable.