AM
Annamarie M

1 reviews | Active since Mar 2022

05 Feb 2026, 08:57

Vodacom's ******** behaviour

At the end of November 2025 the tower serving Vodacom and MTN in Wilderness, next to George in the Western Cape, was apparently dismantled as omebody had bought the property and wanted the tower removed. This has impacted all Vodacom and MTN users in Wilderness. I live in Wilderness Heights and we generally have no wifi and seldom even have a signal to make calls. There has been NO communication from Vodacom to any of the Wilderness customers. NONE!!!! I find this quite disturbing as Vodacom has the largest customers base in SA and is in telecommunications - yet they only communicate with customers when they want to sell new products. They still take all our monthly prescriptions in full - mine is R1 400. Yet they are not providing a service. This is actually ******** behaviour! Can somebody please assist us as no amount of communication with Vodacom has yielded any results. Not even a timeline regarding when a new tower will be built.

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Replies (2)
Vodacom
Vodacom's reply05 Feb 2026, 10:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AM
Annamarie M's update25 Feb 2026, 15:18
Reviewer Update
I reported this to Vodacom ref ***. I was called by a guy who said the wifi tower issue in Wilderness was sorted out. I said that it was not - I can hardly every work from home. He said that somebody else will call if I have more complaints and rang off. I am still paying the full amount for hardly any service!!! You are *****ing our money in Wilderness