Vodacom's bad service

Im a good loyal paying client to vodacom for more than 10 years and i never had so bad service from vodacom ever....

I'm struggling with my data speed on my contract from first of January on a 400gb data sim (it shouldnt be throttled but it looks like it) i have been at the vodacom shop more than i can count at mall at reds and they keep ons sending mails and mails with ticket numbers but till today im still nowhere.. i spoke to dwayne and Melani they assisted me but they dont come back to me i need to phone in in order to get any feedback from them. the tech side on vodacom was supposed to phone me back weeks ago and guese what im still waiting for their phone call.

I keep on getting the same message and feedback from Melani and dwayne when i go in to the shop but no results i mean really it cant be that hard to solve this problem .Can someone please give me the director's number or email so that i can phone him/her or email to inform them how *********** (not having or showing the necessary skills to do something successfully.) Vodacom is and the under qualified stuff that they have running their stores.

I pay my account every month without any problems so i expect that if i pay for a service in full then it would be delivered in full without any problems and not take 2 months so solve it. (im still waiting for them (vodacom) to get back to me )

Im not a bad person but if this is the only way to get thru to get something done then ill do it.

hopefully someone will get this message and resolve my problem ASAP.