Vodacom’s Bad Service

So it’s Vodacom again.... I have been a Vodacom customer for over 16 years. During this period I have had a debit order on my account and have not missed a single payment. Due to the pathetic service I’ve been receiving from Vodacom over the years, I cancelled my contract in October 2020. Out of spite, the consultant put my account in legal status based on a debit order that they had run being short of R3. Only cause we don’t have options in the country I went back again to them and I’m told that they cannot renew my contract but instead I will need to reapply