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Justin A

1 reviews | Active since Nov 2018

02 Nov 2018, 12:07

Vodacom's Bad Service

Almost 6 months ago I took out a new contract via telephone(5gb Router). False information from the Sales Representative caused me to cancel the contract within my 14 day period. Since then I have been to the Vodacom shop shop over 8 times to sort it out, they refuse to take it back and tell me that Ram Hand to Hand Couriers are the only one's that can collect it. Every week I have been phoning After Sales of which they send a service request to Ram for them to come collect it from me, but for some reason they don't and the Service Request gets cancelled for no apparent reason. I am on the phone 3 times a week to Vodacom about this issue for almost 6 months and they cannot sort out this issue. Due to this fact it has now effected my account with Vodacom because they are charging me for a product that I am not using. Absolutely terrible service from Vodacom.

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Replies (2)
Vodacom
Vodacom's reply02 Nov 2018, 13:12
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply05 Nov 2018, 16:13
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As discussed, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards Consumer Website Team(SA)