CH
Claire H
1 reviews | Active since May 2016
04 Sept 2019, 15:33
Vodacoms bad practices
I phoned Vodacom in December 2018 to cancel my contract, they offered me a package that included 5gb of data and an airtime value. Unknown to me for 7 months I did not receive the 5gb of data as promised but paid the same monthly fee. I am very disappointed that the only assistance vodacom was willing to give is to restart my contract as of the August 2019. I feel i should be compensated for the past 7 months, they offered to give me an extra 5gb once off which does not equate to what I paid for. This is disgusting service!
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Replies (2)0
Replies (2)Vodacom's replyOfficial
05 Sept 2019, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2019, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Sept 2019, 11:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Consumer Website Team
Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2019, 11:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Consumer Website Team
Consumer Website Team
Best regards,
