CJ
Camelle J

1 reviews | Active since Jan 2021

11 Jan 2021, 11:28

Vodacoms Bad Experience

Hi there, today i have had the most horrible experience with a vodacom agent who called me in regards to a contract i have app**** for.This agent called from the following number: *** on 11/01/20.She was very rude firstly,she placed the call on hold and than took me off hold and repeated the information she gave me all over again, i asked the lady which package i app**** for just to be sure and she just stopped me there and has be extremely rude and wanted me to just wait until she is done.I only needed information and she should not be treating customers in that manner .I hung up and she than called me back and i did advise her u were rude to me ..The agent picks up her tone very loudly and asks me "what do you mean i was rude to you" .I hung up the call again.She dialed me the third time and i never took her call.This was the worst experience i have had with vodacom

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2021, 12:13
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team