Vodacom's awful customer care service

Vodacom customer service is awful. We pay incredibly unreasonable prices for using their service. Thus, for the high price, I expected good customer care support. When you dial customer care you are given a menu to select your preferred language. I selected number 4 which assists you in Afrikaans. The first operator could not speak Afrikaans. The second operator speaks English, and I can speak Afrikaans. This is unacceptable. I want communication in Afrikaans. After I waited for more than 2 minutes, I received assistance in the language I selected. The operator spoke Afrikaans and I received exceptionally good service from MELCOME. I hope Vodacom gives him a proper financial reward.

If Vodacom cannot assist in Afrikaans, they must remove the option. If they remove the option, then this is proof, they discriminate against our multi-lingual country.

The second complaint is that I made a promise to pay but the operator did not log it. Since then, I have received calls to pay my account. The first operator did not do her job properly.

Why do we have to pay for this awful service from customer care?