Vodacom's Arrogance and Incompetence

It is highly disgusting and a blatant clear case of arrogance from Vodacom to ignore my please a YEAR on!! after I reported (reference number is EC-1RWI-2UCDUP) a ********** account opened in my name. The ********** account (I ********** ) was opened on 2018-01-19. The same case was escalated, after 14 days of no reply, to ********** Also not as much as a phone call or email. The ********** account in question is appearing on all credit check reports as an overdue account, painting my name as an unfit credit recipient.

I just cannot phantom how difficult this can be to resolve, after a year. Vodacom needs to acknowledge they don’t have adequate checks and balances, to allow such ********** activities to happen under their noses without anyone being held liable.

I must commend Jet for acknowledging and speedily resolving a similar incident.