Vodacom's Appalling Service - Disgusting

I have been a Vodacom customer for years, always renewing contracts, getting the whole family business in contract with Vodacom, however since COVID-19 started, most of us got affected. still having the willingness to continue even though some things need to be cut off, a cellphone contract wasn't the easiest I made sure I caught up with payments every month. Nevertheless did Vodacom take into account to have a platform to accommodate me during this Financial hardship. As one of the largest network companies, that should have been a project or practice in place. But no, I rather received the most appalling service, unhelpful consultants with lack of empathy. To top it off, I made payment via the Vodacom app for the one contract that I needed to stop renewal for, 6 days later at 7pm they suspended all my lines, including the phones that were paid up for. I call in to ask why that is, the consultants had no sense of emergency and told me "call in tomorrow for collections department , we cannot assist" same words used by the manager I spoke to (Smangele Ndlovu). A whole manager who had no interest whatsoever to try get me as an irate customer to understand. I have a recoding of the conversation of 1hr 30 min that I had of disgusting service that I will be sharing on all platforms of social media.