Vodacoms Appalling lack and level of service

Ref: ***; ***; 0029***A5UPRBYBY

The above is all the references I have received over the last 7 days, all still with no resolution, whilst the turn around time is 3 working days.

*** I logged an email query detailing the promise of a service from Vodacom without being able to deliver. I received an initial call from Monica Mathebe, advising that my query has been received, being attended too and will be escalated to Retentions Team leaders, some days later still nothing from either. I did however receive an sms advising my query was resolved and to rate the service provided by Petronella, have not had any discussions with this person, no further feedback and no resolution. I am keen on what this resolution is and how it was resolved, please do share, I eagerly await a copy of the phone conversation we had on this.

0029***A5UPRBYBY This is my email reference where I detailed the situation requesting feedback.

*** When I called to speak with customer service, Katlego to enquire about the above he advised the query was escalated to the PORT department with this reference number by Jakob. He also advised he would explain the situation to his team leader Tagani Sigede for further escalation and resolution.

After speaking with 13 different people - still no feedback to a resolution, no accountability no responsibility of this problem created by Vodacom, rather a closure of tickets. Vodacom I've had numerous queries with you over the years of being a customer, your level of service and ability to honor and provide resolution is abysmal, utterly appalling at how you treat your customers.

For your guidance I am requesting a resolution, which means, you read the email I sent detailing the issue, listen to the call I am referring too and call me back to tell me how you are going to resolve it. Service promised to service delivered.