Vodacom's Appalling customer service

Similar to Eazy E and Abongile, I am rewarded by Vodacom for being a diligent customer for over 14 years, by no customer service , treated with disdain, and left with a negative credit record.

In July 2021 I have upgraded, after having a previous Vodacom Contract. This included an Apple 12 IPhone with the monthly installments totaling to R 868.99 with a once of payment made in store of R1018.98 covering upgrade charges. My banking details were confirmed and has been used by Vodacom for monthly payments via debit order since going into my very first cellphone contract ever, in around 2008.

Subsequently I became aware during late September 2022, that I am negatively listed for outstanding payment with Vodacom. Upon enquiry at a Vodashop, I was informed that an outstanding payment exists and informed of the amount, It became clear that the monthly debit orders was not done, despite all details being captured on my billing profile. I have ensured that ample funds were available on the designated date of every month for the debit order and had never received notification that the debit order could not go through due to insufficient funds from my bank. I have also been informed that my account has been referred to Legal. I am getting no response in resolving this problem created by Vodacom, after a myriad of calls and e-mails.

I am gravely disturbed and want answers on the following 1. As a customer of Vodacom for 14 years, I have never defaulted on any monthly payment and after the current upgrade having the same banking details spanning the 14 years, I was not send an SMS (on the number I have had for more than 14 years listed with Vodacom on my profile), neither communication to my address also on my profile. Why was this not done or even my service temporarily suspended, which would implore me as a customer to visit a store as I am now 14 months into the contract before becoming aware.

2. Considering 1 above, my account has simply been handed to Legal, without due communication, with far reaching implications causing me to have a blemished credit record. I request that this be corrected by Vodacom.

3. On my Vodacom profile, I have discovered information loaded, which has never been provided by me to any Vodacom consultant. My employment details are totally incorrect not even reflecting any employment I have ever had. . Please explain how this has been done and how it will be corrected.

4. I demand that my name be cleared of a negative credit record by vodacom.

I hope to now get a response .