Vodacom's APPALLING CUSTOMER SERVICE!

I have been a Vodacom customer for the better of 10 years but, I am really getting hesitant whether I want anything to do with them anymore.

I recently saw the latest prices Vodacom's competitors are charging on mobile contracts and I was completely shocked and felt ******!!!! When realizing that I am paying WAY more for much less, I of course went out to the Vodacom shop in Centurion Mall where I was assisted by a store manager there.

My current Vodacom Plan, "Red Advantage" which was the plan offering the largest data bundle at that time (some years back) is apparently very old and does not exist for some time according to Vodacom.

Vodacom just carries on billing customer on antique (-EXPENSIVE-) rates according to the package that was taken out years ago and never even bother telling you, your package is out of date and there are better cheaper packages available - why would they "They are selling less product for more money", to me this just feels *********!!

While at the Vodacom shop in Centurion mall I explained to the gentleman that I am EXTREMELY UNHAPPY that I have been paying R2000 to R3000 per month for my contract for a couple of YEARS now and only getting "700 minutes and 6GB of data" per month!! While their competitors offer "unlimited data, free WhatsApp, 3000 minutes, Free calls to other networks, WiFi and additional free streaming services". All Vodacom was prepared to do is offer me whatever more expensive contract from some brochure. Obviously I was not going to settle for that when their competition offers a cheaper deal. The Vodacom representative then said that he has contacted Vodacom Head Office (this was early on Friday the 16th of Feb) and said that he would contact me back with an explanation on why I have been left on such expensive rates and what Vodacom is prepared to do rectify the situation, since today I have not heard anything back from them even after trying follow up twice.

I am really not sure whether it is worth while sticking with Vodacom if their customer services are so poor and their products and services are more expensive.