Vodacom's annoying emails to tell me my 200GB is running out.

Item: Vodacom
Rating: 2
Author: Gustaf G

I am a Vodacom fiber client. No problems with the fiber, stability and speed is excellent. What bothers me is that yesterday I used a lot of bandwidth, updated games on 3 computers. I still have more than 25% of my monthly 200GB left, with 7 days to go.

But today I received 10 emails and 8 sms's (so far) to warn me that I am running out!

I called and Vodacom help line informed me that they can do nothing about it.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 Sept 2019, 07:19

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply25 Sept 2019, 07:19

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

01 Oct 2019, 10:30

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply01 Oct 2019, 10:30

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team