Vodacom's accounts departments is up to ****

Item: Vodacom
Rating: 1
Author: Marnus M

I came to your outlet continuously to pay my bills after asking to deduct from my account. You fail to do so. Neither can I pay you online.

I have no idea what is wrong with Vodacom's accounts departments. They are seriously not helpful either neither to the shop's staff and to their customers.

I am a disappointed customer, not you your shops, but to that incompetence in your call centers.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Feb 2020, 18:33

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Feb 2020, 18:33

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

06 Feb 2020, 18:56

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our telephonic discussion, your query has now been resolved.

Regards,

Consumer Website Team

Vodacom's reply06 Feb 2020, 18:56

Official

Dear Customer,

As per our telephonic discussion, your query has now been resolved.

Regards,

Consumer Website Team