PG
Peter G

1 reviews | Active since Dec 2019

22 Jan 2020, 07:40

Vodacom's Account are asleep!

Good Day,

So recently I saw that my bill for the end of January is +-R1000.00 this month. I had 3 or 4 people phone me last week regarding my previous Hello Peter Posts. I had someone respond to my query but yet still awaiting feedback from him and Vodacom. I signed up for a new contract in the end of November 2019 where as the product I chose cam inclusive of 20gig data (Which I received), It did also stipulate that there is a R1000 accessory voucher included. I received my parcel on the 13th December 2019 with no voucher details of any sort. The last guy that phoned me on Thursday the 16th January 2019 I ask why by bill is so much even though I signed for a R469 contract, his response was that I was billed for Pro Rata from the 7th of December???????? WHY????? I only received the handset on the 13th ???? Without all my things in the box! I then asked that he tell me what I am being billed for he said that there was an allocation put on my contract for 2gigs of data monthly even though I told the guy I do not need it he still allocated it, SO NOW I WANT ALL MY PHONE CALLS THAT ARE BEING RECORDED BY VODACOM TO BE SENT TO ME SO THAT I CAN TAKE THAT PERSON AND VODACOM TO COURT FOR TRYING TO ***** MONEY WITH INCORRECT PRORATA DATES NOT RECEIVING ALL MY THINGS AND THEN GET A PERSON WHO ALLOCATES THINGS EVEN AFTER I SAID IT IS NOT NEEDED! SHOULD THIS PROBLEM NOT BE RESOLVED TODAY YOU GUYS CAN TAKE YOU PHONE AND YOUR CONTRACT AND STICK IT STRAIGHT UP YOUR BUM AS I WILL NOT PAY FOR THINGS THAT WERE JUST ALLOCATED! I WANT ALL MY CALLS EMAILED TO ME AND THEN I WILL CAUSE ****! THAT PERSON WHO IS ALLOCATING THINGS WILL BE FIRED, AND I WILL MAKE SURE OF IT!!! FIX MY ****ING ACCOUNT NOW!!!!! I WILL NOT BE BILLED FROM THE 7th BUT I ONLY RECEIVED THE DEVICE ON THE 13th YOU CAN PRORATA ME FROM THE 13th BUT NOT FROM THE 7th. I WANT A MANAGER TO PHONE ME AS ALL YOU GUYS ARE BEING ***********!!!!

0
Replies (1)
Vodacom
Vodacom's reply22 Jan 2020, 07:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team