Vodacoms Absolutely Pathetic Customer Service

<p>A week ago, I requested a sim swap. It still has not gone through. I have absolutely no idea why, as no one will take or respond to my phone calls, respond to my emails or assist me in any way whatsoever.&nbsp;&nbsp;</p> <p>NO responses to URGENT emails. &nbsp;&nbsp;</p> <p>When I went in for the sim swap, they assured me countless times that it would take 3 hours. When I arrived the next day, they said that there was &nbsp;a problem and had been one since the week before. &nbsp;Surely you wouldn't insist that it would take 3 hours then?&nbsp;</p> <p>I have been a customer for years and have spent thousands with them. I personally recommend Vodacom to everyone but after this absolutely pathetic service, I am considering cancelling my contract as I'm obviously not going to be able to use it anytime soon.&nbsp;</p>