RB
Reimer B

1 reviews | Active since Jun 2018

09 Apr 2019, 07:46

Vodacom's 30% increase.

I can understand that Vodacom needs to increase its contract values over time, but a total increase of 30% within a year is absurd! I started a new contract last year May at R190 per month as per the contract. It has since increased to R248 per month. A total increase of 30% in less than a year!

And to top it off, there were never any communications from their side regarding the increases.

0
Replies (1)
Vodacom
Vodacom's reply09 Apr 2019, 09:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team