Vodacom/Openserve - Poor communication and no assistance.

I have just moved into a new place where Fibre is available and the previous owner already had an ONT box available.

I had called the Vodacom team and was clearly advised that because the ONT was already available that I had just needed to sign up, get the router, plug in and all call to activate which will be done with 48 hours and my connection will be available.

After calling in 3 times to activate and speaking to Mandisi and Tia. I was told the exact same that I would just need to await activation in 48 hours. 5 days have passed, I am still not connected! I then get a call from Openserve stating that an physical installation and configuration still needs to be done, I call Vodacom and they state this is not true because I already have an ONT box.

I had to follow up myself again today and now being told that an installation will be done within 4-8 weeks??

I had canceled all other data contracts on the basis of being told I would just need to plug and play. Further to this, I was not given or offered the 100gigs "while you wait".

I work from home and about to run out of data due to this and there is no way I'm going to wait 8 weeks to resolve unless Vodacom or Openserve are willing to pay my salary while I do not have data to work from home?

How do you guys seriously have a partnership with no communication.

I need this resolved immediately.

Simioen Govender ***