Vodacom/Open Serve Service Failure

I moved my Vodacom fibre to my new home installation was done last Sunday 29 Oct by Open Serve, Vodacom service provider. My line has still not been activated the 2nd Nov. I have made numerous calls to Vodacom and Open Serve and one has had the decency to call me back and give an update and indication of when my fibre line will activated. I am extremely disappointed with Vodacom at the moment.