RJ
Randall J

1 reviews | Active since Oct 2021

29 Oct 2021, 11:37

Vodacom/Octotel Fiber rollout in Atlantis is a JOKE!

Vodacom and Octotel fiber rollout is off to a very bad start for. Let me explain. So a weeks back I was approach by a Vodacom worker going door to door in our area asking if I would want to sign up as fiber is live in my street (which to me doesn't look like it now) I said yes and signed up telling him I don't want the SIM and USB just the router for fiber. The next Friday after signing up the router, SIM and USB ****le get delivered. After that for the last almost 3 weeks NO feedback from Vodacom in any sense but for a SMS that was send stating the rollout now might take between 3 to months. So after having me sign-up I will now have to wait longer for fiber. So there is a few things I really didn't like the way Vodacom went to work:

1 - Having me sign up knowing Fiber is not live in my area or street. 2 - I said no thank you to the SMS and USB ****le I don't need their LTE as I am currently on Telkom LTE and I know how bad it is. 3 - No keeping in touch with future customers. I my case not even a single phone call and if they did call must be that my phone flag certain number as Telemarketer, not even a email asking if I still ok with waiting for roll-out to complete or do I want to cancel. 4 - Unreliable Vodacom workers when they where at my house before and after I signed they also comes during the week when I am not home and then they want my mom to be middle man. She doesn't know the technical language like I do (I work in IT)

So this is the service Vodacom is giving us in Atlantis. It is horrible!!!!

0
Replies (2)
Vodacom
Vodacom's reply29 Oct 2021, 13:46
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RJ
Randall J's update04 Nov 2021, 11:15
Reviewer Update
Till date I wasn't contact by Vodacom, no call, sms or email.